Customer Care 

Pricing

Article 15 Arms LLC prides ourselves in offering the most competitive prices on products and services. 

Price matching

Article 15 Arms LLC does price match. Customer who believes they have found a better deal else ware, and is looking for us to beat or price match item. Customer must bring an image that show location of item price and name of item. 

MAP Pricing

Article 15 Arms LLC has partnerships with a wide range or wholesalers and manufacturers, many of which require us to sell and list items at a minimum listed price. Article 15 Arms LLC must honor all agreement with our partners and will not sell any item below the MAP price when one exists. If a customer believes they have found an item to price match or compete with and it is below the MAP price Article 15 Arms will refer to our contracts with our partnered vendors.  

Services

Transfers

Article 15 Arms LLC will comply to all state/local and federal regulations. Please refer to ATF regulations on our website. Article 15 Arms LLC does not control wait times final transfer approval, delays, or denials. 

Builds

We back our builds with a 30 day warranty on the work. If your firearm malfunction call us and we will work to repair your build free of charge unless the failure was caused by a manufacturer part defect. Article 15 Arms LLC is not responsible for manufacturer defect of any parts, however our customers are our priority and will work with you on getting the issue resolved.  After 30 days we charge a $25 service fee to help get your weapons system fully functional and safe to operate. This does not include new parts procurement. 

Cerakoting

Cerakoting is a great way to make your firearm your own. We will make every effort to make your projects close to the desired look as possible. If you are not satisfied with the final product we will work with you on making a finished look you are happy with. Any repainting after 1 week of delivery of final product will have a service fee of $30 and additional cost on stencil or coatings as applicable. 

Color 

We have made every effort to display as accurately as possible the colors of the coatings that appear on the site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

End look of color is dependent on material being applied to and lighting. We make every effort to coat coat your product using the most accurate application method which is defined by Cerakote on their website. Colors are selected by customer, we can make recommendations based on our expertise as well as try and provide samples if available of selected colors. Final coating finish varies based on a number of factors we are happy to work to make a product you are happy and are willing to work any discrepancies with you. 

Stencils

We will make every effort to create the look and pattern you request for your project, however variations in patterns are out of our control. We will make every effort to create the look you request. We will cerakote using the information you provide this includes base color, pattern examples, image examples and desired part and stencil layout, if you are not specific we are not responsible for any variations that do not meet your expectations. We will confirm layout patter and pattern colors prior to starting your project with you and will require an approval of agreement. 

Wearing and Tear

In accepting the Policy, Terms & Conditions the customer acknowledges that cerakote being applied to moving parts such as slides, trigger, charging handles and any other part of the firearm that experiences materials rubbing together frequently the coating will not remain. Article 15 Arms LLC is not responsible for wear and tear on any item. 

Inspection of final product

 We will work to make the best finished product however defects and mishaps do occur. our products go through a quality inspection before final delivery and we work to fix any identified coating issues. Issues that are not possible to resolve we will contact you with the issue and go over path forward.  Issues do happen and sometimes missed, with this when product is delivered we require a customer inspection. If you have shipped us the item to coat we allow a 3 day inspection period once we have confirmation of delivery. If you are picking part up in person we require inspection before leaving. After the 3 day inspection period (for those who have shipped items) We are no longer responsible for any defects or issues found. For those picking up in person, once you leave we no longer are responsible for issues or defects found as we cannot determine what the cause of the defect/issue was. 

Gunsmithing

Article 15 Arms LLC gunsmithing service uses Rel Avid gunsmithing tools and operates with education from the Modern Gunsmithing School as well as The American Gunsmithing Institute. All gunsmithing services have a 30 day warranty on the work provided. Article 15 Arms LLC is not liable for any manufacture defect but will work with you on replacing any part that does not function properly.

Article 15 Arms LLC does not claim to hold a master gun smithing certification at this time. All gunsmithing services are done by individuals who have been educated on gunsmithing and its effects on firearms. Our gunsmith is a Certified Law Enforcement Armorer. Certain services will not be preformed if the individual providing the service is not knowledgeable on that service. 

 

Disclaimer

 

Article 15 Arms LLC Responsibility

For all items that have been disassembled and altered we are required to function check which includes firing the weapon. Article 15 Arms LLC will fire one box of ammunition during test fire. Cost of the one box is covered in all the services provided. Ammunition being used will be the most cost effective version for Article 15 Arms LLC. 

Customer Responsibility

If the customer is looking to have a barrel broken in or wants more than one box of ammunition fired the Customer is responsible for the cost of the additional ammunition. If the Customer requires a special type of ammunition or specific power or grain count the cost for the ammunition shall be covered by the Customer.  

Returns

ALL SALES ARE FINAL.

Products

Products purchased through Article 15 Arms LLC that have manufacture defect can be brought back and Article 15 Arms LLC will help work with the manufacturer to resolve the issue. Article 15 Arms LLC will not cover the cost of replacement parts due to manufacturer defect. 

Services

ALL SERVICE FEES ARE FINAL. Article 15 Arms LLC will work with customer to make sure they are happy with the services provided. 

Cerakote

ALL SALES ARE FINAL. If you are not happy with the finished product we can and will assist in reworking the item. Customer will be charged additional fees and service cost for any rework done that was not covered in the agreement signed and approved for the service. This includes but not limited to,  a change in color, pattern or damages caused by misuse or alteration of item after final delivery. 

Transfers

All payments are final regardless the outcome of the transfer. 

 

Legal Agreement 

 

Builds

With all builds, there will be a waiver and liability for every customer to sign. Article 15 Arms LLC is NOT responsible for any misuse of products that are built through us.  Article 15 Arms LLC holds the right to refuse service to those we feel are not handling firearms in a safe manner. Each customer agrees to abide by and be subject to Article 15 Arms LLC rules and policies when building through our services. The products produced from all builds will be build in accordance with all local/State and federal laws. All Article 15 Arms customers agree their build is for their personal use only and are not legally authorized to build with the intent to sell. We offer consulting options as well as custom builds of rifles and shotguns for non-Arizona residences all requested build must follow all Arizona and resident state laws. All firearms build or procured by an out of state resident by Article 15 Arms must be pick up in person at Article 15 Arms LLC or have it sent to a licensed FFL dealer within the resident state.  Any potential customer is responsible for compliance with any local/State and Federal laws regarding purchase, possession, use, and misuse of these products.

By building any product through Article 15 Arms LLC website, the customer asserts that he/she holds Article 15 Arms LLC harmless for any use of any product produced. It is the responsibility of the customer (NOT ACTICLE 15 ARMS LLC) to understand and obey any and all applicable local/ State and federal laws in regard to building, possession and/or use of any item produced on Article 15 Arms LLC website. Article 15 Arms LLC reserves the right to terminate any build without refund in the event a situation occurs where the customer is not legally authorized to possess or operate any firearm or in the event the customer adds or requests to add a component that goes against any and all local/ State and Federal laws which includes changes to the Firearm from the intended and originally registered purpose.

Cerakote/Customizing

Cerakoting/customizing changes the firearm from original manufactures specs. By purchasing this service customer agree Article 15 Arms LLC is not liable for voided warranties from the manufacture. It is the responsibility of the customer (NOT ARTICLE 15 ARMS LLC) to understand your products terms and policies regarding manufacturer warranty.